Politique de remboursement

In General, there are no refunds or exchange on Thread, backings or sprays.
Some exceptions applies.


To start a return, you can contact us at info@bataboff.com. Please note that returns will need to be sent to the following address:   38-11 Place Du Commerce Unit 501. Verdun, Quebec H3E 1T8

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bataboff.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 48 hours.  Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 3 business days have passed since we’ve approved your return, please contact us at info@bataboff.com.